1. Introduction
MedVault (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health-related information.
MedVault is a digital healthcare platform that connects patients with clinics and laboratories, allowing users to access, manage, and track their medical test results securely.
By using the MedVault mobile application (“App”), you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
a. Personal Information
We may collect the following:
- Full name
- Phone number
- Email address
- Date of birth
- Gender
b. Health & Medical Information (Sensitive Data)
- Lab test results
- Uploaded documents
This data is considered sensitive personal data and is handled with enhanced security.
c. Device & Technical Data
- Device type and operating system
- IP address
- App usage data
- Crash logs and diagnostics
3. How We Use Your Information
We use your data to:
- Provide access to lab results and medical records
- Connect you with clinics and laboratories
- Improve app functionality and user experience
- Send important notifications (e.g., test results, updates)
- Ensure security and prevent fraud
4. Sharing of Information
We do not sell your personal data.
We may share your data only with:
a. Healthcare Providers
- Clinics and laboratories connected to the platform
b. Service Providers
- Cloud hosting providers
- Analytics services
- Notification services
c. Legal Requirements
- If required by law or regulatory authorities
5. Data Security
We implement strong security measures, including:
- End-to-end encryption (where applicable)
- Secure servers and databases
- Access control and authentication
- Regular security updates
Despite our efforts, no system is 100% secure.
6. Data Retention
We retain your data:
- As long as your account is active
- As required for legal or medical record obligations
You may request deletion of your data at any time.
7. Your Rights
Depending on your region, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise your rights, contact us at: [email protected]
8. Children’s Privacy
MedVault is not intended for users under the age of 18 without parental or guardian consent.
We do not knowingly collect data from children.
9. Third-Party Services
The App may use third-party services (e.g., analytics, cloud hosting) that have their own privacy policies.
We recommend reviewing those policies separately.
10. International Data Transfers
Your data may be stored or processed in servers located outside your country.
We ensure appropriate safeguards are in place.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted within the App and/or on our website with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy:
Email: [email protected]
Website: www.medvaultapp.com
Phone: +9613068830